Terms and Conditions

Last updated: 19th April 2017

If you wish to contact us about any issues relating to the information on this page, please email webmaster@derby.gov.uk. Please note that the Webmaster mailbox is designed to receive messages relating only to our website. Any unsolicited messages, requests to other departments or services, or marketing may be ignored.


Derby City Council makes every effort to ensure the currency, accuracy and reliability of the information contained in the documents stored, served and accessed by its websites. However, the council and its employees will not be held responsible for any form of loss or misinformation occurring due to the use of or reliance upon the information provided on our sites. The websites are provided ‘as is’ and Derby City Council makes no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and images on the sites.

Our websites could include technical or other inaccuracies or typographical errors. Frequent changes are made to the websites, these may be:

  • made to any of our websites including micro-sites and portals
  • made at any time and without any notification

We cannot guarantee that:

  • access to the site will be uninterrupted
  • access to the site will be error free
  • defaults will be corrected
  • that this site or the webserver are free of viruses
  • that this site represents the full functionality of the site

Although our websites are available internationally, all services described herein and provided by Derby City Council may only be available within the area covered by Derby City Council.

We may at any time revise these Terms and Conditions without notice. It is up to the visitor to regularly review the Terms and Conditions in case there are any changes. Continued use of the Derby City Council websites after a change has been made is your acceptance of the change.

Online forms and payments

You can now pay for many of our bills or services online.

Please note: you should not attach any zip files to any forms that allow file attachments. These forms will be blocked by our security software.

Payment can be made using all major debit and credit cards.

Please use our payment help serviceif you experience a problem with online payments.

The online payments portal encrypts data to ensure that the information you send over the internet is as secure as possible. Your browser should display a padlock icon to confirm that the page is secure. If you don’t see a padlock icon, or if you see a message saying that the site may be insecure do not proceed with your payment. Check that you have used the correct web address and that you are using the most up-to-date version of your web browser.

Google Translate

You can use the Google Translate service to translate these pages into a variety of other languages.

The Google service allows you to add quick-translate buttons onto the address bar or toolbar of the latest web browsers.

Please note: Translations cannot be guaranteed as exact and may include incorrect or inappropriate language. We cannot control the quality or accuracy of the Google service.


Cookies are used on our websites.

You have the opportunity to control the use of cookies on your computer. For more information about how cookies are used on this site, and how you can control them, refer to our cookie information page.

Your Privacy

To understand how we manage information we collect about you on this site, refer to our Privacy notice.

Links to external websites from derby.gov.uk

The inclusion of a link to another organisation’s website from any pages on this website does NOT constitute a recommendation or endorsement of that organisation or its website by Derby City Council. We cannot guarantee that these links will be available and we have no control over the content provided by or the availability of the linked pages. We cannot guarantee that the website will meet accessibility standards.


Material on this site is protected by copyright. The copyright owner is Derby City Council. You may not make alterations or additions to the material on this site. Material may be downloaded or copied for personal use. Appropriate acknowledgement of the copyright owner is required if material is re-published in any format.

Hyperlinking to derby.gov.uk

You do not have to ask permission to link directly to pages on this site. We do not object to you linking directly to the information that is hosted on our site. However, we do not permit our pages to be loaded into frames on your site. Derby City Council pages must load into the user’s entire window. We will not be held responsible for broken links into the Derby City website.


Some of the images used on our websites are courtesy of third parties.